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FAQ

What Methods of Payment Do You Accept?
Whisker Graphics (makers of Divine Twine) accepts all payments electronically through PayPal. You can pay with your credit card (Visa, MasterCard, American Express & Discover) or funds from your Paypal account. You do NOT need to have a Paypal account to pay, but they are quite easy to set up is you should choose to do so. Items paid by PayPal eChecks will not ship until PayPal clears the funds (usually this takes 4-6 days).

Do You Ship Internationally?
Why, yes we do. Shipping costs will be calculated for you during the check out process. $6.50 for the first spool and $2 each additional spool via First Class International Mail.

What are shipping charges to the US?
$3.00 for the first spool and $1.50 each additional spool via First Class or Priority Mail.

What are shipping charges to Canada?
$4.00 for the first spool and $1.75 each additional spool via First Class International Mail.

How Long Until My Items Arrive?
Items ship within 1-4 business days of order placement.
Orders shipping domestically usually arrive 2-5 days from shipment date. International orders do take longer depending on where they are shipping to and the mail system of that country and customs.

Can I Order Custom Twine Colors?
Unfortunately, custom colors are not available at this time. Have an idea for a color you think would be beautiful? Send us an email at whiskergraphics@gmail.com and let us know.

What Type of Shipping and Handling Do You Offer?
Items are shipped either USPS First Class Mail, USPS Priority Mail, or UPS.
We will send you an order confirmation email and let you know when your order will ship.

What Is Your Return/Refund Policy
We take great pride in the quality and value of our products. Should there be a problem with your order, please contact us immediately and we will make our best effort to resolve the issue. Please kindly note we do not offer refunds, but gladly provide store credit or exchanges. Products must be received within 10 days from the date your order is received. Please ensure all items to be returned are in original and unused condition. Please send your package, including a copy of your invoice via a prepaid, insured, traceable method to ensure a safe and documented delivery. Shipping costs are nonrefundable and all costs for return shipment are the responsibility of the customer.

How secure is my payment information?
PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).